Reconcile previous balance

dennis706
dennis706 Quicken Mac Subscription Member
My Mac reconcile function in one account is somehow accessing an incorrect prior balance value. That is to say: my ledger balance matches my online banking balance precisely. But when I run reconcile, a large out of balance value results. I attempted to add a bogus entry in the amount of the shown out of balance value, and that, of course, brings my ledger balance to a number that is not equivalent to the online banking balance. Can I fix this somehow?

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