Downloading Transactions - One More Thing

One more question for a newbie to downloading transactions:

I have my monthly credit card payment in my Calendar so that I remember to pay it. When I do so, it obviously is entered directly into the appropriate register as a payment.

So what happens when I download my transactions after this payment has been received by the bank and is posted to their records? It would seem that their record of the payment would also be entered in my Quicken register, resulting in a double entry for the transaction.

A similar situation exists for when I use a Calendar entry for monthly recurring credit card charges.

How do register entries originating/automatically entered from Calendar transactions co-exist with downloaded transactions from my bank?? Thanks!

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @Scott Schmidt,

    Thank you for reaching out to the Community with your question.

    Once the downloaded transaction comes through, it should automatically match (aka merge) to the transaction added in the register from the calendar. If it does not automatically match, resulting in a double-entry in the register, then you can drag and drop the downloaded transaction onto the transaction entered from the calendar (or vice versa) to manually match them. This will also "teach" Quicken to remember the match so it can automatically match them next time. Please, see this support article for reference.

    Additionally, being that you are a new user, I would also like to inform you that you do have the option to schedule a one-on-one tour with our Quicken 1-2-3 team. 

    By doing so, one of our Quicken 1-2-3 team members will contact you via phone at your scheduled appointment time. This team has been specifically trained and put together to assist our new customers in getting familiarized with the program and learn how to utilize it to fit your needs, as well as answer any questions and/or address any concerns you may have.

    If this is something that would interest you, then please, click here to select a time slot and schedule your tour! Alternatively, you can also call them directly at your own convenience. The phone number can be found through that same link.

    I hope this helps!
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @Scott Schmidt,

    Thank you for reaching out to the Community with your question.

    Once the downloaded transaction comes through, it should automatically match (aka merge) to the transaction added in the register from the calendar. If it does not automatically match, resulting in a double-entry in the register, then you can drag and drop the downloaded transaction onto the transaction entered from the calendar (or vice versa) to manually match them. This will also "teach" Quicken to remember the match so it can automatically match them next time. Please, see this support article for reference.

    Additionally, being that you are a new user, I would also like to inform you that you do have the option to schedule a one-on-one tour with our Quicken 1-2-3 team. 

    By doing so, one of our Quicken 1-2-3 team members will contact you via phone at your scheduled appointment time. This team has been specifically trained and put together to assist our new customers in getting familiarized with the program and learn how to utilize it to fit your needs, as well as answer any questions and/or address any concerns you may have.

    If this is something that would interest you, then please, click here to select a time slot and schedule your tour! Alternatively, you can also call them directly at your own convenience. The phone number can be found through that same link.

    I hope this helps!
    -Quicken Anja