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Why can I not edit paycheck detail?

I only get the net deposit amount when I try to set up a paycheck. When I hover on the previous deposits the splits show but I am unable to edit them. Future deposits will not show deductions for taxes or any other deductions. Please advise.


  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    I suggest you edit the paycheck transactions as a split: press Ctrl + Shift + S
  • Butch0406
    Butch0406 Member ✭✭
    That does not help.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Butch0406 said:
    That does not help.
    That's unfortunate...

    I suggest you review:

    Before attempting to restore a Quicken file backup (or open an earlier copy of the Quicken File), I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file.  Note: You need to open another Quicken file to delete the appropriate cloud account.  You may want to review:

    The other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file.  For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts, enable sync in preferences so you may view and delete the cloud account associated with the original Quicken file. 

    This is necessary because when we open or restore an another version of the Quicken file with the same file identifier, Quicken is not resetting the cloud account appropriately at this time.  I hope they will let us know when they have addressed this issue, but for now before opening another Quicken file that has the same file identifier embedded, delete the cloud account.  

    Note: Only File > New Quicken File... generates a distinct file identifier.  All other forms of creating Quicken file, copy the embedded identifier from another file.
  • Butch0406
    Butch0406 Member ✭✭
    I was able to create a split. It is not the same as entering it into paycheck wizard. I really don't understand how that feature just disappeared. I tried validating and repairing. No help. I think this will continue to track my tax payments and deductions just not in the same way it did in the paycheck wizard.
  • Butch0406
    Butch0406 Member ✭✭
    I had to enter all the pay stub information as a new transaction, then enter all the deductions in a split.
  • I too am seeing this issue with not being able to modify the paycheck details anymore. I can edit the split by using ctril+shift+s after it has entered the register (just right-clicking split on the entry does not bring up any split details). But the big issue is not being able to change the paycheck details in the first place. This was working until recently.
  • Jwhjack
    Jwhjack Member
    I am having the same problem. Just noticed this 1-2 months ago. I can see the splits when I hover over the paycheck transaction in the account ledger but when I click on the "green check mark" to open the transaction to edit the splits there are no entries showing. Every line has $0.00. This was never a problem in the past and just started recently.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Jwhjack

     Thank you for taking the time to visit the Community to post your issue.

    First, If you haven't already and open Quicken and go to the Help menu > Report a Problem. There have been ongoing issues with splits details being removed upon syncing. This report will help contribute to the research of these issues.

    Do you use the mobile or web app at all? If not, can you confirm if the option to sync to the mobile/ web is on?

    To confirm, please navigate to Edit > Preferences > Mobile & Web, there will be an on-off toggle.

    Can you also navigate to the One Step Update settings and confirm is sync to the cloud is selected there?

     If either of these options is enabled please disable them and see if this resolves the issue. If this does resolve the issue, it's possible that you may need to move forward without syncing to the cloud or mobile app until the issue has been corrected.

    I hope this helps to clarify.

    -Quicken Tyka

  • ecwally
    ecwally Member

    I noticed that this string of messages is over two years old (started in December 2020), and yet Quicken has still not fixed this issue, which causes me to have to edit my paycheck EVERY pay period. Please fix this. It is a major inconvenience for users.

This discussion has been closed.