CC-501|Macatawa Bank

Question

I have been getting this error message with NO resolution since Macatawa updated their website/webportal. Quciken notes it's their fault yet I find no other comments relating to it.
 Suggestions anyone?
 BGunn

Brian Gunn · Answer

Thank you for the assist.
 I have resolved that issue.
 But another one has popped up.
 Will contact support.
 Thanks. BGunn

Quicken_Tyka · Answer

Hello @Brian Gunn

Thank you for the additional details and information.

A "501"  can have several causes that will require contact to support a review of the logs to determine the error. This error may also require an escalation to resolve.https://www.quicken.com/support#contact-support

Support has the necessary tools to resolve this issue that the Community does not.

Let us know how it goes!

-Quicken Tyka

Brian Gunn · Answer

Frankx:
 Thanks for the response. Never know how much or how little info to give on the initial posting.
 Was linked via Express Web Connect.
 Had received notices from the bank to the upcoming website "overhaul". Have not yet contacted them about the issue (will tomorrow) as all the errors stated "it was Quicken's fault" or "not my fault"; and then tried searching Quicken to see if there was a report and/or fix. Just reported the problem to Quicken via the "Report a Problem" link.
 As for updating the info through the bank setup, that too is not working right.
 Will keep trying as well as contact the bank.

thanks again
 BGunn

2020-12-18 Quicken Error 1.JPG