Retrieve lost invoices

donnien320
donnien320 Quicken Windows Other Member ✭✭
edited May 2022 in Business and Rental Property Tools (Windows)
I have a situation where I have invoices that are not showing in my CUSTOMER INVOICES. I guess since I am new to Q, I did not enter the payments properly. Is there a way to pull up the invoices that were attached to the payments? Here is what my CUST. INV.'s looks like.
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Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Filtered register? Unexpected register sort order? "Missing" data?

    Please review https://community.quicken.com/discussion/7181795/faq-register-messed-up-missing-transactions-or-not-showing-transactions-as-it-used-to


  • donnien320
    donnien320 Quicken Windows Other Member ✭✭
    Followed your steps....all appears OK. I still cannot retrieve the old invoices. Q support can't help, because I have a difficult time understanding what is being said.
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Based on the image you sent in, my first impression was that the Customer Invoices register view was filtered to only show Uncleared transactions.
    In that case, resetting the filter fields at the top of your register view to "All Dates", "Any Type", "All transactions" should have resolved the issue.

    Calling Quicken Support using the Premium Support phone number should have given you a support person based in the US.

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