Retrieve lost invoices

I have a situation where I have invoices that are not showing in my CUSTOMER INVOICES. I guess since I am new to Q, I did not enter the payments properly. Is there a way to pull up the invoices that were attached to the payments? Here is what my CUST. INV.'s looks like.


  • UKR
    UKR SuperUser ✭✭✭✭✭
  • donnien320
    donnien320 Member ✭✭
    Followed your steps....all appears OK. I still cannot retrieve the old invoices. Q support can't help, because I have a difficult time understanding what is being said.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Based on the image you sent in, my first impression was that the Customer Invoices register view was filtered to only show Uncleared transactions.
    In that case, resetting the filter fields at the top of your register view to "All Dates", "Any Type", "All transactions" should have resolved the issue.

    Calling Quicken Support using the Premium Support phone number should have given you a support person based in the US.

    Quicken Support:

    • To contact Quicken Support, please use this link only:  and select Chat or Phone support.
      Support is only available during
      posted hours of operation
    • The phone number can be found at the support website.
    • To start Chat or see the support phone number, your browser must allow popup windows from
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at  (US) or (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

This discussion has been closed.