Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO
Export of "Activity since last statement" from Sam's Club World MasterCard site gives error

Hi. For several weeks now, export of "Activity since last statement" to Quicken has generated an error (see attached image). The Sam's Club World MasterCard is issued by Synchrony Bank. The website is https://samsclub.syf.com/.
Export of other periods works fine. And this used to work.
I chatted with an agent on the Sam's Club World Mastercard site; they said they were having trouble with Quicken.
Export of other periods works fine. And this used to work.
I chatted with an agent on the Sam's Club World Mastercard site; they said they were having trouble with Quicken.
Tagged:
0
Comments
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
There are NO other files with the QFX extension on the PC. (Used Agent Ransack to check).
So it seems either Quicken is deleting the files after downloading them, or the transactions are coming across via some other mechanism.
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
"Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue."
I've tried escalating; nobody at Synchrony Bank will admit it's their issue. They blame Quicken.
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
I did a transaction download for the last statement from the Synchrony website; it does indeed download a file named Transactions.qfx. It was not there previously; perhaps Quicken cleans it up.
The DTSTART/DTEND lines in that file looks like this:
<DTSTART>20210120
<DTEND>20210120
I can't download transactions since the last statement as there are none at this time. Perhaps I need to wait until there are some to reproduce the error.
The OL-221-A error is given in two cases.