Discover Card downloads extra $0 transactions? (Was: is there a way to set up a 2 line display…?)

ongosslake
ongosslake Member
Certain transactions download as two transactions because there is only a one line display. The first transaction shows the amount and the second transactions shows the confirmation code with a zero amount.

Answers

  • jacobs
    jacobs SuperUser, Mac Beta Beta
    I think you're asking about two separate things.

    1) There is no 2-line display as there was in the old Quicken Mac 2007 or Quicken Windows. You can add and hide columns (click on the Columns icon in the bottom menu bar), rearrange them (click on a column heading and drag it to the left or right), and adjust their width (click on the divider between column headings and drag to the left or right), but they're always a single row wide. For instance, Quicken by default doesn't display the Memo/Notes column, but many people use it to either view notes in their downloaded transactions or, more frequently, add notes to their transactions. you add/hide column

    2) How transactions download has nothing to do with the display of the data. If you are receiving two separate transactions from your financial institution, it's because that's what they're sending. But that doesn't sound normal. If you can capture a screenshot of one or two of these transactions (without revealing any personally identifiable data) and post them, it might help in understanding what you're experiencing. Also: what financial institution is this?
    Quicken Mac Subscription • Quicken user since 1993
  • It is Discover Card. I've added a screen shot for you to look at.
    Thanks!
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    Thanks for the screenshot. That does seem unusual, but I think it must have to do with what Discover is sending rather than anything with Quicken. I don't have a Discover account, so hopefully someone else who does will offer some assistance on this issue.
    Quicken Mac Subscription • Quicken user since 1993
  • Thank you. I did contact Discover and they said it was a Quicken issue. Oh well, I'll just have to live with it. Thanks for answering.
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    Take a look in the OFXLog file (probably accessible thru the HELP menu) to see what Discover is actually sending.
    I suspect that Discover is trying to pass the buck when they KNOW that it's their issue.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • jfclague
    jfclague Member ✭✭✭✭
    I am on the Windows version but this happens to me when I use Apple Pay. Don't know if this is what is happening to you. I just delete the $0 transaction.
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