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Adding download to Transamerica Retirement Solutions accounts creates new account
I have a new Transamerica Annuity account (transferred from Vanguard) using financial Institution "Transamerica Retirement Solutions" and I am trying to setup online banking. When I go into Account Details -> Online Services tab -> Set up now... Quicken puts me into the Add Account flow and creates a new account. It never gives me the ability to add my Transamerica User name and password. The newly created account is not linked to my online Transamerica account either. I spoke with Transamerica support and they believed the Quicken was already successfully integrated with them. Any ideas on how to link to a Transamerica Retirement Solutions account?