Thank you for taking the time to visit the Community to post your issue, although I apologize that you have not received a response.
If you are still needing assistance, I would recommend contacting support directly. The Community is a user to user forum and the support has the tools to better address your issue.
https://www.quicken.com/support#contact-support
Support has the ability to review your online biller profile to research and report any issues that you are experiencing with the Quicken Bill Manager.
-Quicken Tyka