Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.
If you have not done so already, please take a moment to review the steps and information available here.
Please let us know if these steps work to resolve the issue.
Quicken Care has the ability to review the log files to determine the next best step and provide a solution.
It looks like you're new here. If you want to get involved, click one of these buttons!