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"...downloaded data for an account that does not exist in Quicken..."

Starting two days ago (Jan 5), I get the following error message when running One Step Update for my investment accounts at Schwab and Vanguard:

"Your financial institution has downloaded data for an account that does not exist in Quicken data file."

I was getting the same for Fidelity, but when I deactivated and then re-activated online access, it went away. I tried to do that with Schwab and Vanguard, but it did not work. I tried to reset the accounts, and I get an "Account Reset Failed" message, even after it sees the correct accounts. Schwab banking does work.

The timing seems to line up with the most recent update.

Comments

  • hankyoungerman
    hankyoungerman Member ✭✭
    I am having the same exact problem. Can someone answer?
  • dnardozzi
    dnardozzi Member ✭✭
    The update today seems to have fixed the problem. However, Quicken no longer downloads the fund prices for my Fidelity 401k.
  • dnardozzi
    dnardozzi Member ✭✭
    Disregard - the problem is back with my Schwab accounts.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @dnardozzi

    Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.

    We'll need a bit more information to be able to assist.

    Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using.

    Do you receive any specific error codes that could help point to the cause of the issue? Also, how long have you been experiencing this trouble?

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • dnardozzi
    dnardozzi Member ✭✭
    Windows 10 Version 20H2 (OS Build 19042.685)
    Quicken Deluxe 2020 Version R30.21 Build 27.1.30.21

    No error code - just the message. It has been going on for three days, off and on. Sometimes it works, sometimes it doesn't.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @dnardozzi

    Thank you for the response and the additional details. First, please save a backup before following the next step.

    Please hold down F4 and selecting Help > About Quicken and provide the connection method being used. FDS or QCS?

    Once you have made a note of the Connection Channel, please choose "Change Channel."



    Once the Channel has been changed, please attempt to update once more and let us know the results.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • dnardozzi
    dnardozzi Member ✭✭
    FDS - changed to QCS

    The updates started working this morning (before the switch). I did the Connection Channel change, and it still worked, albeit slower than normal. I am now getting an OL-220-A error for my Fidelity accounts.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @dnardozzi

    Thank you for the response and the additional details.

    If the issue is not resolved after waiting, you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column. 

    • Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 
    • Express Web Connect - Please contact Quicken Support for further assistance. 
    • Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue.
    https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services

    I hope this helps to clarify!

    -Quicken Tyka
    ~~~***~~~
  • dnardozzi
    dnardozzi Member ✭✭
    They are Direct Connect - I will contact Fidelity. Thank you for your help!
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Under normal circumstances if there is a problem with Direct Connect it is usually the financial institution's fault, but in this case it might not be true, especially since it seems to be hitting a lot of financial institutions, and Quicken isn't "reacting" how I would expect.

    The error is that the download has data for an account that doesn't exist in Quicken.  That hardly seems like the kind of problem you would get from multiple financial institutions all at the same time.

    What's more the "typical behavior" of Quicken when you download data for an account that it doesn't know about would be to prompt you to create a new account in Quicken, and that isn't happening.

    For a week or so I was getting such problems intermittently on one of my usernames/accounts for Vanguard.  It would always be the first one to update.  If I updated that username/account again it updated fine.  After a while the problem went away without any action on my part.  I really think this has to do with something in Quicken not at the financial institution.

    What's more I have seen the same error reported in other threads especially for 401K accounts for some reason.
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  • dnardozzi
    dnardozzi Member ✭✭
    I am no longer getting that same error, but continue to have problems with multiple investment institutions, and not all of the time. I am not having any issues with banks. This all starting happening after a software update, so maybe there was a glitch.

    I did speak with Fidelity, and there were no issues on their end, and that account has been working now for the last week or so.
  • dnardozzi
    dnardozzi Member ✭✭
    ...and the same error ("Your financial institution has downloaded data for an account that does not exist in Quicken data file.") is now back for Schwab and Vanguard. Hopefully it will work itself out. I am tired of trying to figure this out.
  • Adam Klein
    Adam Klein Member ✭✭
    Had same problem, upgrade to R32.12 (build 27.1.32.12) from R32.10 fixed.
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