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Error with my529.org: Invalid certificate

Error when downloading transactions from my529.org. This worked fine until a few days ago.

my529 - UESP is not responding. Please try again later.
(The certificate for this server is invalid. You might be connecting to a server that is pretending to be “ofx.uesp.org” which could put your confidential information at risk.)

Mac Version 6.0.3 (Build 600.37136.100)
macOS 11.1

Answers

  • lhossuslhossus SuperUser ✭✭✭✭✭
    Just checked: it appears a new certificate has now been installed for that server. I do not get an error at this time.

    Try again.
    Quicken Mac Subscription
    macOS Mojave 10.14.6
  • jtenglishjtenglish Member ✭✭
    I still get the error.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @jtenglish

    Thank you for the response, although I apologize that this trouble persits.

    I would deactivate the account and update the bank list and reactivate the account.

    If you need assistance deactivating and reactivating, please take a moment to review the steps and information available here.

    To update the bank list please see the following steps:

    Select the (+) then select New, and choose the account type (or one of the account types) you want to add (for example Checking, Savings, Credit Card).

    Click on My bank is not on the list at the bottom left corner.



    Click the Update List button to start the refresh process then click Show List when the update is complete.

    Then locate the My529 in the list and sign in, and LINK to the existing account in Quicken to reactivate.

    Please let me know if the error persists after completing this step.

    -Quicken Tyka
    ~~~***~~~
  • RandyFRandyF Member ✭✭
    Hello @Quicken_Tyka,

    I am also having trouble connecting to My529.org in the last few days. I am on a Windows subscription of Quicken. I have deactivated my account and then started to add a new account. In windows there is no option to Update List, but My529 does show up in the list. However when I enter my credentials for my account I still get an Error message:

    "During the last online session, Quicken encountered an online error [OL-297-A]. Quicken is unable to establish an Internet connection. This may be due to a temporary server outage or your computer's settings."

    This is the same error message I received before deactivating my account. All my other accounts download fine.

    Windows 10
    Year 2020 Version R30.21 Build 27.1.30.21
  • jdaz72jdaz72 Member ✭✭
    I have the same issue as @RandyF
  • jtenglishjtenglish Member ✭✭
    No go with disconnect/reconnect or adding as new account. Same certificate error. I updated list which shows last updated as 1/9/21 (today)
  • mmorgan21mmorgan21 Member
    This is on the UESP side. I sent them an email yesterday.
  • SEWeber48SEWeber48 Member
    I believe the problem lies with MY529 asking for a second authentication process by which you receive a second random code to input as part of the sign-in process. Both Quicken and MY529 need to work out this issue.
  • jtenglishjtenglish Member ✭✭
    I think you are on to something here. This error did start soon after my529 implemented 2FA. Probably not a coincidence.
  • PamPam Member ✭✭
    Any response from MY529 yet? I also emailed them this morning since I have the same problem with Quicken for Windows.
  • Philip MarvilPhilip Marvil Member ✭✭
    Same problem. Also emailed My529. No response yet. Has worked solidly for years until a few days ago.
  • SEWeber48SEWeber48 Member
    I haven't received a response yet and intend to contact them again.
  • dntbolesdntboles Member ✭✭
    Just emailed them
  • dntbolesdntboles Member ✭✭
    My529 replied back and said they've contacted Quicken and are waiting to hear back.
  • Philip MarvilPhilip Marvil Member ✭✭
    edited January 12
    Also,heard from My529 that they have contacted Quicken and are waiting to hear back.
  • meme Member ✭✭
    my529 Info
    12:56 PM. 1/21/2021)

    Thank you for contacting my529. We have put in a call to Quicken to resolve the issue and are waiting to hear back.


    Sincerely,
    my529
  • goldman_2001goldman_2001 Member ✭✭
    Same here.
    Intuit/Quicken - please get on the ball and resolve this.
    Thank you.
  • Paul093Paul093 Member ✭✭
    Same issue here too. Was on another thread and someone linked to this one.
  • cllevingercllevinger Member
    I e-mailed them as well to ask that they resolve this issue with Quicken.
  • Joining the ranks with this issue. I will put in a ticket with my529 as well... maybe they will light a fire under the issue with multiple notifications about the problem?
  • broterbroter Member
    Me too! Quicken?
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello all,

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you are experiencing this trouble

    At this time, there is no listed alert or known issue with My529, although I see that there are a handful of members here reporting issues with them.

    As this Community is mainly user to user, we do not have the necessary tools to review log files and create escalations for online banking issues.

    I would recommend contacting support directly for assistance. Support has the tools to generate help tickets, which the Community does not have. Tickets help gauge user impact which can then be used to open a ticket with our service providers if necessary.

    https://www.quicken.com/support#contact-support

    Please be sure to communicate to support how long you have been experiencing this issue.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • jtenglishjtenglish Member ✭✭
    I no longer get the error so appears resolved, at least for me.
  • Philip MarvilPhilip Marvil Member ✭✭
    Issue seems to have been resolved for me as well.
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