Issue Adding FedLoan Account on Mac

stevenabraham
stevenabraham Quicken Mac Subscription Member
edited April 2022 in Download, Add/Update Accounts (Mac)
I'm trying to add my FedLoan accounts on the Mac subscription plan. I'm able to log in and all of the loan accounts are detected, but I cannot choose "Loan" as a type. I tried adding them as Liability, but I receive an error and an option to fix it. When I go through that process I log in to the account again, but am still unable to pull the data.
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @stevenabraham,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Quicken > About Quicken

    Also, you mentioned you received an error, could you please provide us with the exact error code and/or message you received? And which connection type are you attempting to connect with (Quicken Connect or Direct Connect)?

    Please, check back and let us know.

    -Quicken Anja
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  • stevenabraham
    stevenabraham Quicken Mac Subscription Member
    Hi Anja,
    I tried adding the loans again today and they worked just fine. May have just been a server issue yesterday. Thanks!
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