How do I get Quicken to go back to earlier date to pull transactions?

I have records up to 9/1/2020 ... then a gap before picking up records again in late December. The bank has no option for a manual download to Quicken. It appears Quicken sees the last download attempt as the cutoff for older records. Is there a reset in Quicken for the date to draw from? This donut hole only occurred with a single account. The other accounts at the same bank are up to date.

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  • hollyheil
    hollyheil Member ✭✭
    Let me add that I have already disabled and re-enabled account settings on the Quicken side. I have done the same on the bank side. It got me the records for late December and after that. It did not get me the missing 3 months.
  • splasher
    splasher SuperUser ✭✭✭✭
    Accepted Answer
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
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