Error OL-221-A (OL-221-B) on Lowe's Cr Card/Synchrony Bank download

Question

I Have received a OL-221-A error message for several weeks when trying to download my Lowe's Cr. Card activity (Synchrony Bank). I have deleted the online services and reinstalled several times to no avail. I have also tried to export activity directly from my Lowe's/Synchrony account and I get the same error. 
 I noticed several older posts for a similar error, but there did not seem to be a solution.
 Anyone have a solution for this problem?

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jmmdownhilQuI · Answer

Key seemed to be to re validate the file, then copy and rename the file.  See my original message for more details.
 I have not had any transactions recently so it is difficult to determine if the download still works, although the "last download" date is current  and I have not had any download errors in the "Update Summary".

Marie z. · Answer

I’m having the same issue with Keybank transaction download. Tech doesn’t seem to understand what the issue is. Any specifics on how yours got fixed?

jmmdownhilQuI · Answer

Well, looks like i had a successful 3 hour chat session with Quicken Tech Edith.
 The problem apparently was with my Quicken file, and not Lowes/Synchrony.
 She tried a lot of things. Not sure what the problem was but it appears to be fixed. Among other things the Q file was re validated several times, logs were reviewed and uploaded to Quicken which identified a previously unknown error code (CC511). Finally copied and renamed to file and successfully downloaded Lowes/Synchrony account activity. Hope the fix sticks.