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Bills downloaded with wrong amount due
Quicken online bills downloaded my next electric bill, but the amount is incorrect. Quicken entered the amount due as $109.67 (attached image elec-quicken.png) when it is actually $133.43 (attached image elec-bill.png). Even weirder is that Quicken attached a PDF of the bill it downloads and that PDF is the correct amount.
I tried refreshing the bill. Re-running update. Rebooting my PC.
My bank's online tool received the bill at the correct amount, so it must be a Quicken issue.
How do I fix this?
Quicken Starter Edition
R30.21 Build 27.1.30.21
Windows 10 Pro 64-bit
All apps and drivers are up-to-date.
I tried refreshing the bill. Re-running update. Rebooting my PC.
My bank's online tool received the bill at the correct amount, so it must be a Quicken issue.
How do I fix this?
Quicken Starter Edition
R30.21 Build 27.1.30.21
Windows 10 Pro 64-bit
All apps and drivers are up-to-date.
0
Comments
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
If you don't mind, I'd like to start off by having you create a new (test) file to see if you experience the same issue in a new file as well. In doing so, we will be able to confirm whether or not this is caused by an issue within your current data file.
Follow the steps below to create a test file:
Once the account has been added, go ahead and add the online biller to see if you experience the same problem in this test file. From there, you can then switch back to your original file.
Follow the steps below to switch files:
Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.
Let us know how it goes!
Sorry to hear that you're experiencing a mismatch in the downloaded bill information. As we can see in your 'elec-quicken.png' screen capture, you do have an affirmative link from your computer to National Grid. When you refresh the bill, you trigger your computer to re-contact the biller (in this case, National Grid) to download the most recent billing information available.
Strictly speaking, the downloaded amount due and the PDF generated by the biller are not exactly the same thing. The biller is using two separate systems to generate two different downloaded data points. Although I agree with you, it is reasonable to expect the two data points generated by the same biller to match.
I'm going to avoid speculating about how your bank's online tools are setup to receive information from the biller.
With respect, I'm going to very gently disagree with the deduction that "it must be a Quicken issue" as you have not noted any errors within Quicken. You have demonstrated a discrepancy of data delivered to Quicken.
How to fix this? I can't speak for National Grid as to why they are providing two data points that don't match, for a single customer account, downloading data into Quicken. (Q doesn't perform any sort of calculation or adjustment of the downloaded information per se. Q only calls up to the biller, downloads the available information, and displays the received information on your computer screen.) If you choose to do so, you could go about un-linking (and/or deleting) then re-linking this biller in the hope that a re-created link will prompt the biller to resolve any discrepancy of two data points to be delivered to Q.
From a practical point of view, you do know the amount due on the bill. When it comes time to pay the bill, you can adjust the amount to be paid and pay the bill correctly.
Nonetheless, thank you for the update! I'm happy to hear you were able to get it successfully resolved.