Sign In (Oops! Something went wrong. Please try again, and if it still doesn't work)

shalanda73 · January 2021

Hi guys! I'm unable to login with my quicken Id, either on the website, nor in the windows application.

https://prnt.sc/wlscyv

"Oops! Something went wrong.
Please try again, and if it still
doesn't work, let us know."

How to solve this problem or contact with support? Thank u.

Quicken_Tyka · January 2021

Hello @shalanda73

Thank you for taking the time to visit the Community to post your issue, although I apologize that you are unable to sign in.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka

thecreator · January 2021

Hi @shalanda73 ,

See this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

I just tried and it worked for me. Have you cleaned up your computer? I used Waterfox to logged in.

UKR · January 2021

Are you getting "Oops, something went wrong"?
Have you recently enabled a VPN? If so, this might be the problem. Try turning the VPN off and see if that helps.

shalanda73 · January 2021

> @UKR said:
> Are you getting
> "Oops, something went wrong"?
>
> Have you recently enabled a VPN? If so, this might be the problem. Try turning
> the VPN off and see if that helps.

No

UKR · January 2021

Are you accessing the Internet thru a corporate firewall at work? If so, your IT guys need to allow Quicken to pass thru the firewall.

Do you run some local firewall software like Norton, Kaspersky, etc. If so, check these software logs. Same thing ... the firewall software must allow Quicken to establish outbound internet connections.

Please verify this:

In Windows Control Panel / System / Advanced System Settings / Environment Variables ensure that both the TEMP and TMP variables point to a valid and existing folder, typically C:\Windows\Temp or C:\Users\your_username_here\AppData\Local\Temp
If they point to an incorrect or non-existent folder or drive change both variables to an existing folder on C:\ e.g., C:\Temp (or create one) and reboot Windows.

If the folder exists … does your Windows User Account have proper access rights to this folder?
If Quicken cannot create and use temporary files, all sorts of malfunctions will occur.
If the Temp folder is full of junk, clean it out. Delete all files and subfolders within the Temp folder structure that Windows allows you to delete. You may have to skip a few that are actively in use.

Make sure that files in the Temp folder are NOT accessed by cloud backup software at all.

Run CHKDSK /r on your C: - drive (or perform Error Checking from Windows File Explorer, Properties, Tools tab).

shalanda73 · January 2021

thanks for answers guys, but nothing helps. I can not login untill now

Quicken_Tyka · January 2021