PayPal Issue

kevinweid

Hi everyone...My PayPal account won't seem to update. I went directly to the site and it is working with my password. I can login and see my full account information. The only thing that I notice is that when I go to the PayPal site it keeps sending a code to my phone to login. When I do I go to my account and "two step verification" is not setup, so I'm not sure if that's blocking it for some reason? Thanks for any information (also I attempted to re-enter my password in Quicken and that didn't fix it).

Quicken Anja

No worries! Thank you for providing that.

I hope the troubleshooting instructions found in the support article provided in my previous response will help resolve the issue for you. If you have any additional questions and/or concerns you would like us to address, please don't hesitate to reach back out.

Quicken Anja

Hello @kevinweid,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Could you please verify which version release of Quicken you have currently running?

• Quicken > About Quicken

If you haven't already, please take a moment to review and follow the troubleshooting instructions found in this support article regarding the -31/ccscrape.108 error you are receiving (as shown in the screenshot you provided).

I hope this helps!

kevinweid

> @Quicken Anja said:
> Could you please verify which version release of Quicken you have currently running?* Quicken > About Quicken

Hi...Sorry my reply took so long. This is what I am using...

Quicken Anja

No worries! Thank you for providing that.

I hope the troubleshooting instructions found in the support article provided in my previous response will help resolve the issue for you. If you have any additional questions and/or concerns you would like us to address, please don't hesitate to reach back out.