I have an error message while trying to sync

This is the following error message I get while trying to sync my data to the cloud. How do I correct this, my data is not being synced.
Running Quicken for Windows
R 30.21
Thanks

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @Herman,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, first, I suggest resetting your cloud data to see if that will resolve the issue for you. However, before doing so, please verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). Once saving a backup completes, go ahead, and attempt to reset your cloud data (see steps below).
    1. Navigate to Edit
    2. Preferences
    3. Mobile & Web
    4. Make sure sync shows it's ON and click on Reset your cloud data 
    5. Wait for the sync reset to finish
    6. Once the reset is complete, close and re-open Quicken
    7. Upon re-opening, navigate to Mobile & Web > Cloud Sync 
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @Herman,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, first, I suggest resetting your cloud data to see if that will resolve the issue for you. However, before doing so, please verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). Once saving a backup completes, go ahead, and attempt to reset your cloud data (see steps below).
    1. Navigate to Edit
    2. Preferences
    3. Mobile & Web
    4. Make sure sync shows it's ON and click on Reset your cloud data 
    5. Wait for the sync reset to finish
    6. Once the reset is complete, close and re-open Quicken
    7. Upon re-opening, navigate to Mobile & Web > Cloud Sync 
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
  • Herman
    Herman Member ✭✭
    I think it worked, no more error message. I thanks you
  • Quicken Anja
    Quicken Anja Moderator mod
    You're welcome! Thanks for the update, I'm glad to hear that worked for you. :)
    -Quicken Anja
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