Hello @kmhayes1
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.
In this case I recommend contacting Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at and hopefully fixed promptly. They should be able to figure out exactly what's happening when you keep looping back to the prior page. I'll leave our hours down below so you can find a time that works best for you.
Please let us know if this helps resolve the issue for you.
Thanks,
Quicken Francisco
Quicken Phone Support Current Hours of Operation:
Monday through Friday
5:00 am to 5:00 pm PDT
Quicken Chat Support Current Hours of Operation:
Monday through Sunday