Backup of Quicken Data File - while OneDrive running

mebskivt

Every time I try to backup my Check Book, I get the following error messages.
Quicken cannot open the data file because it is in use by another application, such as a cloud storage backup. Please close that application or turn off cloud storage sync and try again.
After I click on OK, the following error message appears
Unable to re-load the current file after copy
Then I get a Problem and Solution screen

This has been happening for the past 3 to 4 months. I just reboot the comptuer.

splasher

Are you using a backup service like Carbonite or a cloud syncing service like Dropbox or OneDrive?

It sounds like one of them is jumping in between Quicken releasing the file for backup and then Quicken trying ot reopen the file after the backup.

If this is it, you need to suspend that service while running Quicken.

thecreator

mebskivt said:

Every time I try to backup my Check Book, I get the following error messages.
Quicken cannot open the data file because it is in use by another application, such as a cloud storage backup. Please close that application or turn off cloud storage sync and try again.
After I click on OK, the following error message appears
Unable to re-load the current file after copy
Then I get a Problem and Solution screen

This has been happening for the past 3 to 4 months. I just reboot the comptuer.

mebskivt,

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-your-operating-system-and-method-of-connection/p1?new=1 

Post back with information requested from the URL.

mebskivt

Windows 10 Pro
Version 2004
OS Build 19041.685
Quicken Premier
Year 2020
Version R30.21
Build 27.1.30.21

splasher

I'll ask and say again:

Are you using a backup service like Carbonite or a cloud syncing service like Dropbox or OneDrive?

It sounds like one of them is jumping in between Quicken releasing the file for backup and then Quicken trying to reopen the file after the backup.

If this is it, you need to suspend that service while running Quicken.

mebskivt

I do not use Carbonite. I have OneDrive and Google Sync. I am right now trying to delete Quicken out of places where OneDrive is finding it. I'll be back

Ps56k2

mebskivt said:  I have OneDrive and Google Sync.

It just comes down to WHERE you have the Quicken QDF data file,

and the Quicken auto-backup files, and the Quicken manual backup files stored..... EXCLUDE those folders from OneDrive access.....

BUT - manually copy them at some later time, so they are stored off-site.

[EDIT] - have also updated the topic title to better reflect the actual Q&A

splasher

The simplest solution is to turn off the syncing of OneDrive/DropBox while Quicken is running, then turn it back on when done so that the syncing can be done.  The user gets their data synced to the cloud and they don't have to make sure that they have copied the correct file(s).