Repeatedly getting the wrong balance

heidibb
heidibb Member ✭✭
I spent days reconciling my accts (checking, savings, and credit card) using Quicken Version 6.0.3 on my macOS 10.14.5 because the balances were so off AGAIN. I painstakingly went line by line and checked every transaction for all of 2020. Then I log in today and it shows wildly different balances for each acct.yet again. If only it were true. I don't know why this keeps happening or how to fix it. How do I redo this now that it won't let me go back and reconcile again. Any help would be appreciated. Thank you
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Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @heidibb,

    Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this. 

    Do you have a recent backup you can restore? To start with, I suggest restoring a backup file from before the issue started to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Mac and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    Let us know how it goes!
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @heidibb,

    Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this. 

    Do you have a recent backup you can restore? To start with, I suggest restoring a backup file from before the issue started to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Mac and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    Let us know how it goes!
    -Quicken Anja
  • nluecker
    nluecker Member
    why is this happening. I was very careful loading my figures into quicken.
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