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BOFA- 502

System

This discussion was created from comments split from: Bank of america checking account became invalid following a recent quicken update, following instrus.

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Eon

I bought Quicken 2021 yesterday and when I try to add my bank of America Accounts I am getting an error CC-502. I called the bank and they suggested I contact Quicken for assistance. How do I get this resolved?

Quicken Anja

Hello @Eon,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, please review this support article regarding error CC-502

If the issue persists after 24 hours or more, as stated at the bottom of the article, you will need to contact Quicken Support via phone or chat. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.