Chase OL-393-A Error

Mark Veta
Mark Veta Quicken Windows Subscription Member ✭✭✭
edited May 2022 in Paying Bills, Online Billers & Reminders (Windows)
Just started getting Chase OL-393-A Error today! Never had this prob before. A previous closed discussion referenced dormant accounts but my accounts are active

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Mark Veta,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest you start by deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Setup Now).

    Please, follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Let us know how it goes!

    -Quicken Anja
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