Updated Login Credentials at Bank now Quicken Won't Update [edited]

mallen7940

I have changed ID and password at chase bank, but quicken will not downlead or recognize the change- other 2 banks I use are good. How do I get to talk with someone about it and get it fixed.?

Sherlock

If you want to talk with someone, I suggest you review: https://www.quicken.com/support/quicken-support-options

Otherwise, after you have deactivated the Online Services of all the registers associated with the financial institution, when you activate the Online Services of one of the registers, Quicken should provide a list of all of the accounts it finds at the financial institution and enable you to link the accounts to the appropriate existing registers.  You may want to review: https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Quicken Francisco

Hello @mallen7940

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. If you'd like to talk to someone you're able to  at Quicken Support via chat or phone. I'll leave our hours down below or if you'd like we can also try troubleshooting openly here as well depending on what you'd like to do. 

Thanks,

Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

 

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00 pm PDT

Sherlock

If you want to talk with someone, I suggest you review: https://www.quicken.com/support/quicken-support-options

Otherwise, after you have deactivated the Online Services of all the registers associated with the financial institution, when you activate the Online Services of one of the registers, Quicken should provide a list of all of the accounts it finds at the financial institution and enable you to link the accounts to the appropriate existing registers.  You may want to review: https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

mallen7940

I have already tried what you have suggested and it did not work. In fact I have performed the procedure 3 times and still no luck.

thecreator

See this FAQ and comment back with additional information: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

mallen7940

Thank you , between you and the bank I got it done.