Having Problems Downloading after January Update
plfan126
Member ✭✭
Hi,
I am still having problems downloading from Ameritrade and Chase even after the patch. When can this be resolved?
I am still having problems downloading from Ameritrade and Chase even after the patch. When can this be resolved?
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Answers
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I deactivated the account and tried to reactive it it. It says Quicken is having trouble connecting to Ameritrade and its not my fault (lol)0
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Hello @plfan126
Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.
An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.
I would recommend waiting until Monday, to contact support by phone. This will also allow some time to pass in case this is a temporary issue.https://www.quicken.com/support#contact-support
When contacting support, be sure to let me know how long you have been receiving this error.
Let us know how it goes!
-Quicken Tyka
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