Having Problems Downloading after January Update

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plfan126
plfan126 Member ✭✭
in Download, Add/Update Accounts (Windows)
Hi,

I am still having problems downloading from Ameritrade and Chase even after the patch. When can this be resolved?
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Answers

  • plfan126
    plfan126 Member ✭✭
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    I deactivated the account and tried to reactive it it. It says Quicken is having trouble connecting to Ameritrade and its not my fault (lol)
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @plfan126

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

    An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

    I would recommend waiting until Monday, to contact support by phone. This will also allow some time to pass in case this is a temporary issue.

    https://www.quicken.com/support#contact-support

    When contacting support, be sure to let me know how long you have been receiving this error.

    Let us know how it goes!

    -Quicken Tyka

    ~~~***~~~
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