Navy Federal Credit Union - Online error - new page or pop-up

Brian & Barbara
Quicken Windows Subscription Member ✭✭
Navy Federal Credit Union - getting an error when updating online - "CC-508"
"Your financial institution's website has a new page or pop-up window that needs your response." Then it gives a link to a not helpful FAQ.
I logged into NFCU on a web browser, and there was a new pop-up. But now, I do not see it anymore. Not sure how to get past this error.
"Your financial institution's website has a new page or pop-up window that needs your response." Then it gives a link to a not helpful FAQ.
I logged into NFCU on a web browser, and there was a new pop-up. But now, I do not see it anymore. Not sure how to get past this error.
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Comments
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Hi @Brian & Barbara
This error code is usually associated with the 2 factor authorization message. Have you been using 2FA with the NFCU login? You may want to check that your cell phone is properly listed in your NFCU "Profile". I am not having any problems downloading.
Let me know how that goes of if you have any followups.
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
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Yes - I've been using 2 factor auth. I get a text and enter the code. I get the error message after this. So either there is a problem on the quicken side - or NFCU added a pop-up that is blocking quicken.0
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Up until a week ago - it was working fine.0
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Hi again @Brian & Barbara
Interesting. I just tried a download and got a CC-506 error code. Weird thing is - it still downloaded data which is recent and I believe complete.
Always an adventure with Q & NFCU! I'd suggest that you wait a while and try again. Another option would be to try a "reset account" from the "Online services" tab, but before you do that make sure you have a good backup.
Please keep us advised.
Frankx
Quicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0 -
I had same experience - error after downloading data.0
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Hello @Brian & Barbara,
Thank you for reaching out to the Community to tell us about youy issue, though I apologize that you are experiencing this.
If you haven't already, please review and follow the error-specific troubleshooting steps found in this support article regarding error CC-508.
I hope this helps!-Quicken Anja
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