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Navy Federal Credit Union - Online error - new page or pop-up

Navy Federal Credit Union - getting an error when updating online - "CC-508"
"Your financial institution's website has a new page or pop-up window that needs your response." Then it gives a link to a not helpful FAQ.
I logged into NFCU on a web browser, and there was a new pop-up. But now, I do not see it anymore. Not sure how to get past this error.

Comments

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @Brian & Barbara

    This error code is usually associated with the 2 factor authorization message.  Have you been using 2FA with the NFCU login? You may want to check that your cell phone is properly listed in your NFCU "Profile".   I am not having any problems downloading.

    Let me know how that goes of if you have any followups.

    Frankx  


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
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  • Yes - I've been using 2 factor auth. I get a text and enter the code. I get the error message after this. So either there is a problem on the quicken side - or NFCU added a pop-up that is blocking quicken.
  • Up until a week ago - it was working fine.
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi again @Brian & Barbara

    Interesting.  I just tried a download and got a CC-506 error code.  Weird thing is - it still downloaded data which is recent and I believe complete.

    Always an adventure with Q & NFCU!  I'd suggest that you wait a while and try again.  Another option would be to try a "reset account" from the "Online services" tab, but before you do that make sure you have a good backup.

    Please keep us advised.

    Frankx


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • I had same experience - error after downloading data.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Brian & Barbara,

    Thank you for reaching out to the Community to tell us about youy issue, though I apologize that you are experiencing this.

    If you haven't already, please review and follow the error-specific troubleshooting steps found in this support article regarding error CC-508.

    I hope this helps!
    -Quicken Anja
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