Loans showing paid off?

My auto loan and school loan after last update in Jan 2021, have marked my accounts as paid off and put my balances to zero. I cant get it to update any transactions
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  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Alexsohappy67 ,

    Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

    Do you have a recent pre-update backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Mac and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    Let us know how it goes!
    -Quicken Anja
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