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why is my one step update taking so long??

any help will be appreciated

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @lost machinist,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    It's been identified that there is an issue with some Quicken services which is causing unusually long loading. Though we do not currently have an ETA available, our teams are aware of this issue and are working on getting this resolved as quickly as possible. In the meantime, we advise that you wait a few hours and try again later.

    I apologize for any inconvenience this may cause, thank you.
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @lost machinist,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    It's been identified that there is an issue with some Quicken services which is causing unusually long loading. Though we do not currently have an ETA available, our teams are aware of this issue and are working on getting this resolved as quickly as possible. In the meantime, we advise that you wait a few hours and try again later.

    I apologize for any inconvenience this may cause, thank you.
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @lost machinist,

    We have received notice that this issue has been resolved.

    I wanted to check in with you and see whether or not it was resolved for you as well or if you're still experiencing the same issue?

    Please, check back and let us know! Thank you.
    -Quicken Anja
  • dco001
    dco001 Member
    I'm having the same issue with One step updates. I have to shutdown Quicken via the task manager. It started on Monday and is still an issue.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @dco001,

    Thank you for taking the time to visit the Community and adding to this discussion to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken 

    If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
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