I am missing some downloaded transactions when I try to reconcile my credit card account.

tjones2033

Two missing transactions show up on my credit card statement and on my Quicken register for the account. When I try to reconcile that account, the two transactions are missing from the reconciliation register and the balance is off by the amount of those transactions. What can I do to reconcile the account when the transactions have already been downloaded into the account register?

Sherlock

If these are unmatched manually entered transactions, I suggest you verify the transactions are not marked as Reconciled and are not dated more recently than the statement ending date you provided.  

Otherwise, you may want to review: FAQ: How does Quicken determine which transactions qualify for a reconcile?

There is a reconcile bug in which one or more transactions included in the reconcile are not displayed in the reconcile window.  One way of resolving the issue is to temporarily reset the transaction or posting dates of the missing transactions so that the transactions are not straddling the statement end date.

Sherlock

If these are unmatched manually entered transactions, I suggest you verify the transactions are not marked as Reconciled and are not dated more recently than the statement ending date you provided.  

Otherwise, you may want to review: FAQ: How does Quicken determine which transactions qualify for a reconcile?

There is a reconcile bug in which one or more transactions included in the reconcile are not displayed in the reconcile window.  One way of resolving the issue is to temporarily reset the transaction or posting dates of the missing transactions so that the transactions are not straddling the statement end date.

tjones2033

The transactions in question had 2021 posting dates, so once I corrected them, they reconciled. Thank you much!!

b.a.teller

Some transactions from my most recent credit card statement did not download? Why?

Quicken Anja

Hello @b.a.teller,

Thank you for reaching out! However, since this is an older post that was originally created back in February of 2021, it is less likely to receive an answer now.

I would suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required.

Please be sure to include a description of the issue, the financial institution name, any error messages as well as the version of Quicken you have currently running (Help > About Quicken). The more information you are able to provide will help the Community to better understand and assist.

Thank you!