Updating American Express transactions requires multiple User/PW entries.

Question

When I do an Account Update for American Express I get multiple requests(at least 3) for User/PW for AMEX. I finds my account which says "Don't Add To Quicken" I eventually will get the transactions but I have never had to do this before. When I go to AMEX and use the same User/PW I have no problem.

Quicken Anja · Answer

Hello @GregBlum,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Could you please provide which version of Quicken you have currently running?* Help > About Quicken

If you haven't already, I suggest that you try deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Setup Now).

Please, follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

Let us know how it goes!