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Why does Quicken close when I click on holdings in an investment account?

In one specific investment account, when I click the holdings button, Quicken closes completely. It seems to only happen in one account

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @smattas133,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
  • smattas133
    smattas133 Member
    I followed the instructions above and it did not solve the problem. I am using Quicken Premier, 2020, Version R31.12. Any other suggestions? Thank you:
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Please repeat the Validate File procedure from above, with this change:
    • Click File / File Operations / Validate and Repair.
    • Click "Validate File" and "Rebuild investing lots", check to make sure the correct file is being validated.
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".  
    • Click OK. Let it run.

  • smattas133
    smattas133 Member
    I followed above procedure. When I opened the investment account and clicked on the "holdings" tab, the correct screen opened up. In less than 30 seconds before I did anything else, Quickly suddenly shut down again.
    The good news is the Holdings opened for approx. 20-30 seconds before closing down. Something is still causing it to shut down and I don't know what it is. It seems to be tied specifically to one account too.
  • Hello @Smattas133

    Thanks for the update and letting us know some more info. I'm wondering here is this a more recent issue with this patch? One thing we are able to attempt is a mondo patch to see if that might help us with getting your account working without crashing. I'll leave an article down below. 

    https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

    Once you've tried this let us know if yo use any changes. 

    Thanks,
    Quicken Francisco

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