net worth is off

on my home page, the net worth shows differently from the net worth in the Account balance on the left. Why would that be?
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Best Answer

  • Quicken_Tyka
    Quicken_Tyka Alumni mod
    Accepted Answer
    Hello @donna p

    Thank you for the response, although I am sorry to hear that the trouble continues to persist.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

    Thank you,

    -Quicken Tyka

    ~~~***~~~

Answers

  • donna p
    donna p Member
    Can someone help me with this? the net worth on the left has one number, while the net worth on the home page is different. Why would that be?
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    The value in the Account Bar, on the left, can be set to display either current balance,  for ending balance (which would include future dated transactions).
    This is set by right clicking in the account bar and selecting the options that you want.

    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • donna p
    donna p Member
    Thank you, but this is not the problem. For some reason there is a 200K+ discrepancy in one of my accounts, and I cannot locate a transaction of that amount. The account list on the left is current and ties out with my statements. The net worth square on the home page with the same accounts listed is wildly off base on 2 of the 3 accounts. Cannot figure out for the life of me where that came from
  • donna p
    donna p Member
    It's the Net Worth by Assets and Liabilities tile that is totally off
  • volvogirl
    volvogirl SuperUser ✭✭✭✭
    What kind of account is different?  You could have transactions dated in the future or even a stock or fund price dated in the future.
  • Phildabank
    Phildabank Member
    I have the same problem. A couple of my investment accounts show a different price when I run a net worth report or account balance report verse what is displayed on the account bar. One of the accounts is off by $20k. This started within the last year as I print out year end reports to see how my investments are doing, and everything matched at the end of 2019. I've looked through the account transactions over the last year and haven't seen any discrepancies that would cause this glitch. Got any ideas how to fix this?
  • DGA
    DGA Member ✭✭
    When creating an account balances report for the current date with a specific date range, with no interval, the end balances match the side bar. If you change the interval to yearly the end balances still match the sidebar account balances. However, if you change the interval to 6 months, quarterly, monthly, etc... the ending balance does not match the sidebar amount for an investment IRA account. nothing is being changed except the interval. This in no way should change the current or ending balance of an account in the report. I have seen other members comments regarding this problem, the common answer is to validate and repair. I have done this with no issues. The other common denominator is my IRA account is very active with lots of transactions. I day trade the account. I suspect a bug in the report that occurs in accounts with large amounts of transaction history. I have recently switched to the simple view for the account, and there was no change in the report behavior either way. I am running R31.12 Build 27.1.31.12. This issue has been around for a while. DGA
  • YingDave
    YingDave Member ✭✭✭✭
    edited February 8
    Hi @DGA Just a thought - do you have multiple currencies in your accounts or just US?
  • DGA
    DGA Member ✭✭
    I just use US currency. I trade through Fidelity's active trader platform. I trade mostly equities and a few ETF's.
  • Hello @DGA

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd since like you said you should only have the difference in the intervals not anything else. If you could get us a couple of screenshots of the differences that might help us with figuring out what's going on. I'll leave an article down below on how to do so.

    https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows#latest

    Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

    Thanks,

    Quicken Francisco


  • donna p
    donna p Member
    MY accounts are all correct in every other place. Only difference is the Home Page Net worth tile. I look at that and then at the account list on the left and it is totally different
  • DGA
    DGA Member ✭✭
    Quicken Francisco,
    I ran a report for the account in question. No interval & Yearly interval are correct and ending balance matches the sidebar / true account balance. The 6 month and quarterly interval changes the ending balances. This account is large with huge 's of transactions. I suspect there is some kind of rounding error occurring when increasing the interval. See attached PDF reports.
    Thanks,
    DGA
  • DGA
    DGA Member ✭✭
    Quicken Francisco,
    Also note the ending balances are not the same on the 6 month and quarterly intervals.
    DGA
  • Quicken_Tyka
    Quicken_Tyka Alumni mod
    Accepted Answer
    Hello @donna p

    Thank you for the response, although I am sorry to hear that the trouble continues to persist.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    The "Net Worth by Assets & Liabilities" display can get stuck showing incorrect totals.
    You must force a refresh by customizing the view, removing the "Net Worth" item and then adding the item back in from the "Property & Debt" section of the available items.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • RBurghardt
    RBurghardt Member
    I'm having the same problem. The Net Worth shown in the left-column on any Quicken page is correct. However, the number reported on the Net Worth report is way off as is the Net Worth widget on the homepage.

    Having forced to pay a yearly subscription fee for this software now, I expected better results than this.
  • donna p
    donna p Member
    edited February 13
    I also have one account that shows off 92 million dollars! that account has never had more than 18K in it. I cannot find that amount anywhere, but I can see where the total changed in april. It really screws me up. I have to remove the account from balances or it is too distracting. 
  • Roger Bennett
    Roger Bennett Member ✭✭
    I, too, have this issue. With 45 total accounts divided between assets, investment, credit card, bank, and cash subheadings, I should not find a single account whose account balance error on an account balances report contains a 70 thousand dollar discrepancy when compared to the actual balance in the account and in the Quicken account register. This is an unacceptable result and a clear issue that should not be left in a state of disrepair. I can no longer trust Quicken. To rely on financial software that creates its own random discrepancies and software engineers and programmers that can't find the problem and fix it makes Quicken worse than nothing for those of us who placed our faith, and our money, in a product that can no longer be trusted to maintain basic accuracy...
  • DGA
    DGA Member ✭✭
    When creating an account balances report for the current date with a specific date range, with no interval, the end balances match the side bar. If you change the interval to yearly the end balances still match the sidebar account balances. However, if you change the interval to 6 months, quarterly, monthly, etc... the ending balance does not match the sidebar amount for an investment IRA account. nothing is being changed except the interval. This in no way should change the current or ending balance of an account in the report. I have seen other members comments regarding this problem, the common answer is to validate and repair. I have done this with no issues. The other common denominator is my IRA account is very active with lots of transactions. I day trade the account. I suspect a bug in the report that occurs in accounts with large amounts of transaction history. I have recently switched to the simple view for the account, and there was no change in the report behavior either way. I am running R32.12 Build 27.1.32.12. This issue has been around for a while and is still occurring. DGA
  • KMorgan
    KMorgan Member
    I had posted on having the same problem a few days ago. Thought I solved it by making sure all hidden accounts were not selected and got within a few pennies. Added a new account, and the massive difference is back again and nothing works to fix it. Did anyone get a correction on this after all?
  • DGA
    DGA Member ✭✭
    No, the problem remains the same.
  • Bob Long
    Bob Long Member ✭✭
    This problem has vexed me for a long time - Rocket J Squirrel had the correct answer for me. i.e.: "The "Net Worth by Assets & Liabilities" display can get stuck showing incorrect totals. You must force a refresh by customizing the view, removing the "Net Worth" item and then adding the item back in from the "Property & Debt" section of the available items." Seems that with all of the people reporting this issue, Quicken could figure out why the display is not refreshing properly and fix the problem!
  • DGA
    DGA Member ✭✭
    This does not solve the issue of interval reporting.
    When creating an account balances report for the current date with a specific date range, with no interval, the end balances match the side bar. If you change the interval to yearly the end balances still match the sidebar account balances. However, if you change the interval to 6 months, quarterly, monthly, etc... the ending balance does not match the sidebar amount for an investment IRA account. nothing is being changed except the interval. This in no way should change the current or ending balance of an account in the report.
  • JZY
    JZY Member
    I have the same problem. Looks like the retirement accounts asset amount are off, for all interval or no interval.
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    donna p said:
    I also have one account that shows off 92 million dollars! that account has never had more than 18K in it. I cannot find that amount anywhere, but I can see where the total changed in april. It really screws me up. I have to remove the account from balances or it is too distracting. 

    This is caused by a corrupted Q data  file ... and has been discussed, well, 92 million  times.  Do a search at that top of this forum's home page for those other discussions.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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