Online biller names are changing

Question

I've just started using the biller function to download invoices from my utilities.  Unfortunately, the biller name for each of the billers is picking up a payee from the register that isn't even a biller.  So my Verizon biller record in Quicken has the Verizon logo, the Verizon account number, but now says xxx Water Company.  Same for the electric company and my credit card vendors.  I've searched the community threads and don't see anyone else having this iseue. Any ideas?

Quicken Anja · Answer

@JAF Thanks for the follow-up!

In that case then, if you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).* Navigate to the File menu
* Select File Operations
* Copy...
* Leave the presets as is and click OK

* Wait for the copy procedure to complete

* Select New Copy and click OK

* Once the newly copied file opens, navigate back to the File menu

* Select File Operations
* Validate and Repair...
* Select Validate file

* Click OK
* Close the Data Log

* Close Quicken (leave it closed for at least 5 secs)
* Reopen Quicken and see if the issue persists.

You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

Follow the steps below to switch back to your original file:* Click the File menu.
* Look near the bottom of the options list.
* Select the data file you want to open.

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!

JAF · Answer

Unfortunately I've already tried that.  Twice.  To no avail.  Any other ideas?

Version is R31.12.

Quicken Anja · Answer

Hello @JAF,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Could you please provide which version of Quicken you have currently running?* Help > About Quicken

To start with, I recommend that you first save a backup of your data file (just in case), then proceed by Validating Online billers. To do so, please, navigate to the Bills & Income tab and click on the Gear icon on the top-right. Then, click on Validate Online billers in the dropdown menu.

Let us know how it goes!