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“You have exceeded the maximum number of datasets.”

This is the second time I got the message.
“You have exceeded the maximum number of datasets.”

Best Answer

  • splasher
    splasher SuperUser ✭✭✭✭
    Accepted Answer
    I'm guessing that you did a Quicken Restore.
    You have to contact Quicken Support  and then they can only delete the last dataset, so you will be back in the same situation the next time you do a restore.
    In the future, make a copy of the backup and then change the copy's extension to .QDF from QDF_backup, which will not cause a new dataset to be created.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list

Answers

  • splasher
    splasher SuperUser ✭✭✭✭
    Accepted Answer
    I'm guessing that you did a Quicken Restore.
    You have to contact Quicken Support  and then they can only delete the last dataset, so you will be back in the same situation the next time you do a restore.
    In the future, make a copy of the backup and then change the copy's extension to .QDF from QDF_backup, which will not cause a new dataset to be created.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • conovergn
    conovergn Member
    edited February 8
    [removed - inaccurate]
  • conovergn
    conovergn Member
    Problem fixed.
    Thanks :)
  • Leroy1606
    Leroy1606 Member
    I have not used restore at all. This error message showed up when I backed up my file to a thumb stick.
  • I am getting this same message every time I start Quicken. I have not done a restore.
  • splasher
    splasher SuperUser ✭✭✭✭
    edited March 13
    I am getting this same message every time I start Quicken. I have not done a restore.
    Regardless what caused it, your only recourse with the current data file is to contact Quicken Support
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • don_knott
    don_knott Member
    I get the same message each time I open my quicken. did not restore just bought 2017 home and business last month Don Knott,
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited March 15
    don_knott said:
    I get the same message each time I open my quicken. did not restore just bought 2017 home and business last month Don Knott,
    Now there is the rub.  Only Quicken Support can fix such a problem on the server, and you are running an unsupported version of Quicken and as such they probably won't do it for you.

    I know of others with Quicken 2017 that have gotten the error and just decided to "live with it".  As in the message doesn't block using Quicken, and for an supported version like Quicken 2017 there isn't any loss of functionality either.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • OK, so I called Quicken support yesterday. They made the error message go away - yesterday. I opened up Quicken this morning, and it's there again. We'll see what happens after a second call.
  • RichardH
    RichardH Member
    the first time i encountered the error, support did something to make it stop during that session.
    the next day, it came back and support spent two hours with me trying to fix it. he finally suggested that i make sure my Windows was completely up to date, and then reinstall Quicken.
    i did both, and the problem persists.
    is there any way to stop the sync to the Quicken Cloud?
    there is a check box when you login with your account, but checking it is ignored, you just get the error mesage again.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    RichardH said:
    the first time i encountered the error, support did something to make it stop during that session.
    the next day, it came back and support spent two hours with me trying to fix it. he finally suggested that i make sure my Windows was completely up to date, and then reinstall Quicken.
    i did both, and the problem persists.
    is there any way to stop the sync to the Quicken Cloud?
    there is a check box when you login with your account, but checking it is ignored, you just get the error mesage again.
    By any chance is part of your workflow that you restore from a backup?

    In practice any given Desktop data file should only have one "cloud account data set", but it seems that they (the Quicken developers) have created "flows" that create multiple data sets.  And there is a limit to the number of data sets they will allow.

    One "flow" that has been identified is that when you restore from a backup, they create a new data set.  I reason stated is they have to "security of the data".  So if someone is using the old recommended flow of backing up and restoring on another machine to move their data to it (and back again), they can quickly run out of data sets.  What's more from what I understand, Quicken Support is only authorized to delete the "last data set".  So once they hit this limit, they are going to be quickly back in the same boat, unless they change their workflow.

    You can't turn off this kind of syncing.  This is separate from the syncing to Mobile/Web.  Or more accurately, they are the same syncing "method", but the syncing to Mobile/Web syncs more data.  But you can check to make sure the Mobile/Web sync is off by going to Edit -> Preferences -> Mobile & Web.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • gwwilk
    gwwilk Member ✭✭
    edited April 15
    Back when Intuit owned Quicken, their recommended method of keeping the data file up-to-date on more than one computer was to back up the altered file and then restore the altered file on another computer where you could then continue your work with Quicken. Quicken's new masters have deemed that any restore operation now counts against some arbitrary pseudo-security-mandated limit (60, I believe) on such 'shenanigans'. The new, 'secure', and 'correct' method of using Quicken across several networked computers is to copy your newly altered data file from the computer where you've been working to replace the data file on the other computer(s) where you also perform work on said file. This new mandated workflow requires modification of networking permissions in order to perform said copies from the computer where the work was done to the target computer(s), namely opening up the target computer('s)s(') permissions so that the source network ID's can modify the target computer('s)s(') files.

    [Removed-Disruptive/Rant]
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    For what it is worth I think this was an unintended consequence.  As they started syncing more and more data to the cloud data set and then trying to keep that in sync you start to run into very complicated situations.

    The "sync" is really about keeping two sets of data in sync.  The Desktop data file and the "cloud data set".
    Even though you can access the cloud data set from multiple places there is really only one of them, and the Mobile/Web are just "GUIs" to access it.

    So let's talk about a few situations.
    Each Desktop data file gets a unique Id when it is created (which can't be changed, and doesn't change just because you copy it).  The syncing uses this unique Id to connect the Desktop data file to the cloud data set.

    So there is a basic assumption built into this, and that is if you record what was done in each and then when you sync again replay that you be able to bring each side back in sync.

    Now there are two flows that jump out immediately that violate that assumption.
    The first is a restore.  Now the data file has just "jumped back in time", which include any kind of instructions on how to bring the cloud data set back in sync with it.  So I'm pretty sure that is why they "abandon" that data set.  Instead pretty much starting from scratch.  But why keep old data sets?  My theory would be that they "can't deleted the customer data without approval" kind thinking.

    The second flow that should be noted is that since the unique Id doesn't change on any kind of copy, if a user copies a data file, and then treats them as two different data files, this will quickly violate the assumption that the Desktop data file and the cloud data set are "in sync, expect for the 'change instructions'".

    You can copy the data file back an forth, but at no time should you start an "out of sync data file".
    In other words once you copy a data file to another machine and open it, you should never open the first one without first copying back the data file from the second machine.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
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  • gwwilk
    gwwilk Member ✭✭
    And those of us who have never used and never intend to use Quicken Mobile/Web as a data store are 'accidentally' caught in this nefarious web. Even turning Quicken Mobile off in the desktop version is almost, but not quite, impossible, because I have done it. My data is my data, and belongs only to me.
    Bear in mind that I have 4 iPads, 1 iPhone, and 1 Android phone, none of which have I ever used to enter data in Quicken. Nor do I ever intend to. Yet I had to alter my access permissions on my computers in order to comply with Quicken's new, arbitrary, and senseless 'security' rules.
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