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Regions Bank - Anyone else getting "OL-293-A "

Ron
Ron Member ✭✭
Getting "OL-293-A Quicken is unable to update your account because unexpected information was received from your financial institution" when trying to update Regions Bank. - I've been getting this for several days now. Tried resetting the account but wasn't successful. Anyone else having this problem Regions Bank?

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 8 Accepted Answer
    Hello @Ron,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error OL-293.

    As stated at the bottom of the article, you may need to contact your financial institution directly in order to have this resolved. - "If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."

    I do apologize for being unable to resolve this issue for you from here in the Community.
    -Quicken Anja

Answers

  • Hello @ron

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

    Thanks,

    Quicken Francisco


  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 8 Accepted Answer
    Hello @Ron,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error OL-293.

    As stated at the bottom of the article, you may need to contact your financial institution directly in order to have this resolved. - "If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."

    I do apologize for being unable to resolve this issue for you from here in the Community.
    -Quicken Anja
  • Agrinch
    Agrinch Member ✭✭
    I am having the same issue with Regions Bank. It began today, 02/10/2021.
  • Agrinch
    Agrinch Member ✭✭
    This happened after updating to R31.12
  • DDA
    DDA Member
    Regions recently changed their online access and moved the password entry to a second screen, when previously user id and pw were on the same screen. Following this, I have been unable to Direct Connect via Quicken.
  • Ron
    Ron Member ✭✭
    My Regions Account updated OK yesterday, after not working for 5 days. I thought all was fixed but it failed again today. Same error "QL-293-A ". Started the trouble shooting recommended by Anja. Disabled "BANK BILL PAY" in the Quicken online settings since I don't use "Bank Bill Pay" with Regions anyway. Tried updating Regions account, failed same error. Closed Quicken and restarted Quicken. Did the one step update. All accounts updated OK, including Regions. We'll see if it still works tomorrow. Thanks for everybody's help and comments!
  • DDA
    DDA Member
    I have talked with Regions and was told that Quicken is aware that the 2nd screen for entering PW on Regions' website has caused this issue, and that Quicken is working to resolve.
  • Ron
    Ron Member ✭✭
    Regions Bank Stopped updating again. OL-292-B error now. tried resetting, no good. Deactivated, reactivated account. Downloaded ok. Will have to see if it keeps working.
  • BigSid
    BigSid Member
    Spent a long time with Regions Quicken support, which was unable to resolve. They suggested that I contact Quicken. Apparently based on others with the same problem the solution is in Quicken's hands.
  • Got the same OL-293-A again today, it worked yesterday but ever since Regions went to a new sign-in on the second screen it's hit and miss. Very disappointing that this can't seem to be sesolved.
  • Ron
    Ron Member ✭✭
    edited February 26
    Deactivate your Regions Account in Quicken and then Reactivate it. Be sure to link it to your existing account when reactivating. This worked for me on Feb 17, 2021 and has been working ok since. Note... This was on a checking account. Not sure about other account types. You may also want to make sure your Quicken is up to date.
  • H4RRY
    H4RRY Member
    I've been seeing this error off and on the past few weeks with my Regions accounts. Today, it will not connect so I followed the advice above to de-activate, and now I cannot re-activate as I keep getting the same error.
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