SEFCU - and One Step Update Summary page

58kopykat

For the past few weeks when doing an all account update, I get downloads BUT there is no notification in the summary that anything new has been added. This is for my checking, savings, and credit card accounts. I have the subscription Quicken and an update was downloaded this week.

Ps56k2

Are you talking about the One Step Update SUMMARY page ?
and yet, you are actually receiving downloaded transactions ?

I've noticed that the Summary page seems to have some issues when downloading accounts using Dirct Connect & Express Web Connect at the same time -
Everything works, its just that the Summary is incomplete.

What is the exact name of the SEFCU that Quicken has in the Account List ?
Here is one I found... and only had EWC

10517    10517    10517    SEFCU    https://www.sefcu.com/    1-800-727-3328    https://www.onlinesefcu.com/tob/live/usp-core/app/login/consumer    ACTIVE        
BANKING&WEB-CONNECT        
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

58kopykat

NYS State Employees FCU. It uses Web connect. I do have USAA which uses Direct connect. Yes, the Summary after the download is complete shows zero items d/l for SEFCU. When that window is closed there is no indicator dot next to the accounts with a new transaction cleared.
Everything has been wonky since 1/1/2021.

Quicken_Tyka

Hello @58kopykat

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka