Issues with One Step Update
Answers
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How do we reflag this to the moderator to respond? She last referred this thread to the other open Alert (in her post on 2/20). But that update says it is resolved, and it also is NOT the same issue. Like others on THIS thread, I am no longer getting any 500-level errors, or any error messages at all. The One Step Update acts like it processes but doesn't return any transactions. I have waited 24 hours and tried again, restarted etc, 4 days in a row. Nothing. We need a NEW update and/or NEW issue alert to be filed!!!!!!!!!1
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This is ridiculous...time to start looking for an alternative software other than Quicken.....this has gone on for way too long, and I'm still paying for a service that I'm not getting.1
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Hope moderators are still checking this topic. It is happening for me as well. R32.12. Quicken for Windows 10. I had Quicken Cloud sync turned off for 2 months now and today during OSU I am receiving a message that "your data is being synced to our improved cloud service. this is a one-time process and may take several minutes." but it never completes.0
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Hello @rpetrk
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
If you have not done so already, I would start by resetting the Quicken cloud.
Go to Edit > Preferences > Mobile & Web
Click Reset your cloud data.
Please let me know if this resolves the error and allows you to sync to the cloud successfully.
-Quicken Tyka~~~***~~~0 -
April 20, 2021....having the same issue....for months. I spoke with support who told me that I have an infected file and I needed to start over. No. If I have a infected file, then everyone else on this thread has one too?? I have been with Quicken for over 20 years and I manage 38 accounts. I do not want to start over....again. Can Quicken not see that consumers are growing weary of the constant errors, evasion and inadequacies? I'm searching for a Quicken alternative [removed - no soliciting].0
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> @slittlejohnpa said:
> April 20, 2021....having the same issue....for months. I spoke with support who told me that I have an infected file and I needed to start over. No. If I have a infected file, then everyone else on this thread has one too?? I have been with Quicken for over 20 years and I manage 38 accounts. I do not want to start over....again. Can Quicken not see that consumers are growing weary of the constant errors, evasion and inadequacies? I'm searching for a Quicken alternative [removed - no soliciting].
I was in the same boat as you. I am a 20+ year quicken user. They said my file was corrupted and I had to start over. I still have access to my old file, but I essentially started over. The accounts now update properly. I agree that there is no way that everyone that is having the same exact issue has a corrupted file. I just wanted to convey that "starting over" did fix my particular problem.0 -
> @frankg said:
> > @slittlejohnpa said:
> > April 20, 2021....having the same issue....for months. I spoke with support who told me that I have an infected file and I needed to start over. No. If I have a infected file, then everyone else on this thread has one too?? I have been with Quicken for over 20 years and I manage 38 accounts. I do not want to start over....again. Can Quicken not see that consumers are growing weary of the constant errors, evasion and inadequacies? I'm searching for a Quicken alternative [removed - no soliciting].
>
> I was in the same boat as you. I am a 20+ year quicken user. They said my file was corrupted and I had to start over. I still have access to my old file, but I essentially started over. The accounts now update properly. I agree that there is no way that everyone that is having the same exact issue has a corrupted file. I just wanted to convey that "starting over" did fix my particular problem.
@frankg....thanks. I agree that starting over could resolve the issue. I've done it several times and am not looking forward to it again. Losing that data to another file also skews a lot of the reports and functions. I'm hoping there is another resolution before I decide to move on. Thanks!0 -
I am having a similar issue - I'm not hanging on the update but I'm not getting any data. I have deactivated/reactivated accounts, reset accounts, rebooted PC. Looks like update is working but it doesn't.0
This discussion has been closed.