Unable to Add Citi

Something is wrong with Citi. I had a payment set up and it didn't go through as i had to reconnect my account. After several attempts i had to cancel my payment and deleted my account. When i tried to re-enter my account i was unable to connect to my Citi. Please fix this issue.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @danlapin,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    Also, are you receiving any error code(s) and/or message(s) when trying to add your Citi account(s)? And which connection method are you attempting to connect with (Express Web Connect or Direct Connect)?

    Please, check back and let us know! Thank you.
    -Quicken Anja
  • danlapin
    danlapin Member ✭✭✭
    edited February 2021
    I'm running R31.12 that said, i do not get any error code, I'm trying tp add a bill for citi and i get a wrong username/password even though i have no problem getting into my account through the web
  • Quicken Anja
    Quicken Anja Moderator mod
    @danlapin Thank you for clarifying that you are trying to add Citi Online Biller and I apologize for the misunderstanding.

    Unfortunately, this is a known issue with Citi Online biller that has been reported, and we have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause.
    -Quicken Anja
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