Transactions matching up wrong

I've used Quicken for many years, but just recently (really a few months ago) have started having an issue with downloads of transactions. For the most part, they download just fine, but its the matching that is an issue. Every transaction I have to unmatch initially, because it matches it to transactions make back in 2014 that are for totally different amounts, and of course already reconciled. It makes no sense. I've been tempted to start a new file to test if it would fix the issue, but frankly don't think I should have to do that after they've forced us into the annual subscription nonsense. Anyone else have this issue?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Homebrewer129,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
  • Thank you for your response. My version is: (year) 2020, (version) R31.12, (Build) 27.1.31.12.

    I tried all the things you mentioned, including the Super validate. I then did a small $5 transfer to our joint acct and downloaded again. It continues to do the same thing.

    I'm thinking maybe the easiest thing is to close the accts (in Quicken) and start new ones for those same accounts. I would then have all the history in the file, though it would be across 2 different accts.
  • Quicken Anja
    Quicken Anja Moderator mod
    I'm thinking maybe the easiest thing is to close the accts (in Quicken) and start new ones for those same accounts. I would then have all the history in the file, though it would be across 2 different accts.
    If you would like to try that, you can. However, if you decide to proceed with this I would just like to inform you that you will need to deactivate the existing accounts first before adding them as new accounts.

    Additionally, if setting up the new accounts resolves the issue for you, then after they have been set up, you can also select the transactions in the old account's register and move them to the new account. Then, delete the old accounts once they are empty. Also, keep in mind that you will likely need to change/correct the Starting Balance in the new account in order to correct the account's Current Balance after the transactions have been moved.

    If needed, please refer to his support article for instructions on how to move transactions from one account to another.

    I hope this helps!
    -Quicken Anja