you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Are you getting an error when you try connecting? If so could you let us know what error is going on. This will give us more information on what we can do to get you back up and running. Also how long has this been going on as well?
Any extra information you're able to provide so that we're able to take a look and see what exactly is happening. Let us know once you get the chance!
you for reaching out on the community and telling us about your issue. I do
apologize in the issue you're having. I believe in this case it might help trying to see on a test file
if we have a similar issue. This will give us a better idea of where exactly
the issue is. I'll leave steps down below and you can find it on the third step
on the article.
you get the chance let us know what you're able to find out. From there we'll
see what we able to find next.
Thank you for taking the time to visit the Community to post
your issue, although I apologize that you haven't received a response.
At this time I would recommend contacting support
directly for advanced troubleshooting steps.
Quicken Care has the tools to review the logs and escalate the
issue if necessary.
Please let us know how it goes with support!
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