One step update doesn't see I typed a password

Allegra

Any time I try to update Quicken through my bank, when I click the "update now" button, it says "to continue, enter the password for the following institutions". It is if it doesn't see that I have already typed the password into the space. I don't use a saved password. I type it in each time. I can't get it to recognize the password has been typed in the space.

Allegra

Never mind. It just worked after I restarted the program once again. Not sure what happened.

Craig208

For what it is worth, I am having the same problem. I'm trying to get into my Regions account. They recently changed the site login method. I wonder if that is the problem.

Frisky070802

I just updated today and I'm running into this too. I enter a password, but it doesn't try to connect, it just says again to enter the password. ABSURD! HELP!!!

Quicken_Tyka

Hello @Frisky070802

Thank you for taking the time to visit the Community although, I apologize that you haven't received a response.

We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken, you are currently running.

Please provide the name of the financial institution as well as any error messages received.

The more information you can provide regarding this issue will help the Community to better understand and assist.

Thank you,

-Quicken Tyka

Frisky070802

> @Quicken_Tyka said:
> Hello @Frisky070802 Thank you for taking the time to visit the Community although, I
> apologize that you haven't received a response.
>
> We will need a bit more information to be able to assist.
> Please take a moment to review the information here and post back
> with the year and version of Quicken, you are currently running.
>
> Please provide the name of the financial institution as well as any error messages received.
>
>
> The more information you can provide regarding this issue
> will help the Community to better understand and assist.
>
> Thank you,
>
> -Quicken Tyka

This is 2020, R31.20, build 27.1.31.20. The bank is PNC. There is no error message, just the repeated "enter your password" prompt after I have entered it. Another thread suggests this happens when the 4-digit PIN used by the financial institution doesn't meet new Quicken security requirements, but if so, it is both poor form not to provide such details in an error message and to spring it on customers like me who are suddenly cut off from their online banking.

Trademan

I'm getting the following error on update account "To continue, enter the password for the following institution". I double-checked ID/Password I entered for account and it's the correct one. I can log to account on line but not through Quicken. I'm on R32.10, build 27.132.10. The account is Schwab brokerage.

thecreator

Hi @Trademan ,

Are you using the Password Vault?

Frisky070802

@Trademan I found in the end that the way to get past this was to deactivate online services for each account that it prompted me to enter a password for, and then reestablish.

Totally bogus but at least I could proceed.