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Quicken will not download new transactions from my citicard account.

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Answers

  • ToddStowell
    ToddStowell Member ✭✭
    Directly from my bank:
    The issue shown is directly associated with Quicken and cannot be resolved by our institution. Please contact Quicken Support for any further trouble shooting as needed.
  • ToddStowell
    ToddStowell Member ✭✭
    From Quicken:
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    edited March 20 Accepted Answer
    Hello @ToddStowell

    Thank you for the response, although I apologize that you continue to experience this trouble.

    I would next recommend contacting support by phone for a review of the logs to help further isolate the cause of the issue.

     https://www.quicken.com/support#contact-support


    If the support agent determines that this issue needs to be escalated with Citi Bank, please request that the agent contact Citi Bank with you to help escalate.

    Please let us know how it goes with support.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
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