Getting Invalid Quicken ID or password message

I just signed up and got an account. I downloaded the software and it's asking me to log in. I enter my ID and password and it's giving me an error. I went ahead and changed my password and still got the error. I also verified the email address and still not able to log in.

Answers

  • gooddog50
    gooddog50 Member ✭✭✭✭
    Your post has been flagged to the Moderators. Moderators can help you logging in. You should be contacted by one of them soon.
    Quicken since Andrew Tobias "Managing Your Money" V-12 (DOS)
    Windows 10 Pro 64 Bit, Core i7 
    Quicken Premier
  • Hello @etaguba

    Thank you for reaching out, I have reviewed your Quicken account and it has been locked out due to too many login attempts.

    Please allow 2 hours before attempting to sign in. If the trouble persists, please contact support directly for further assistance.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to review and research this issue further.

    Thank you,
      -Quicken Tyka

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  • etaguba
    etaguba Member ✭✭
    Aloha @Quicken_Tyka
    I logged in for the first time and it didn't let me. I was able to login now. Thank you and thank you @gooddog50
  • etaguba
    etaguba Member ✭✭
    Aloha @Quicken_Tyka,

    I tried to log in from my Surface and can't get in. I am logged in on my Mac.

    Ed
  • Hello @etaguba

     Thank you for the response although I apologize that the trouble continues to persist. I would next recommend that you contact support directly for further assistance.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to review and research this issue further.

    Thank you,
      -Quicken Tyka

    ~~~***~~~
  • etaguba
    etaguba Member ✭✭
    > @Quicken_Tyka said:
    > Hello @etaguba
    >
    >  Thank you for the response although I apologize that the trouble continues to persist. I would next recommend that you contact support directly for further assistance.https://www.quicken.com/support#contact-support
    >
    > Quicken Care has the tools to review and research this issue further.
    >
    > Thank you,
    >   -Quicken Tyka

    I'm on the chat right now and they don't even understand what I am doing. I told the Agent I can log in on my Mac but not my PC. I gave the error and they want me to disconnect the accounts and then change the password. I'm getting the runaround.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    etaguba said: I tried to log in from my Surface and can't get in. I am logged in on my Mac.
    Please clarify WHAT you are logging into ?
    A - are you attempting to log into the Quicken website ?
    B - you have downloaded and installed the Quicken software -
    and it is prompting you to log into the software ?
    C - just for info.....
    what Version & Release of Quicken ...... in Quicken --> Help --> About Quicken

    Quicken Subscription - Windows 10
  • Ray99
    Ray99 Member
    having the exact same issue.
    I'm able to log into the Quicken website on my mac however unable to login into the Quicken app on my Windows Desktop.
  • Quicken_Tyka
    Quicken_Tyka Alumni mod
    Hello @Ray99

    Thank you for taking the time to visit the Community and post your issue, however, this is an older post and is less likely to get an answer.

    I suggest creating a new post for better visibility.

    https://community.quicken.com/discussion/7849429/how-to-add-a-post-to-the-community

    Be sure to include a description of the issue, along with any error messages, as well as the version/release of Quicken that you're using.

    -Quicken Tyka

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This discussion has been closed.