Bank of America (BofA) OL-393-A Another outage?

chk

Can't create new payments or download.

Is this an outage on the quicken side, similar to the now closed discussions?

Quicken Anja

@chk Thanks for the update and trying those steps, though I apologize that the issue continues to persist. 

Unfortunately, since the previous steps provided have failed thus far, at this point, I would recommend that you reach out to Quicken Support instead, for more extensive troubleshooting. Our support agents may need to collect and review your log files to investigate the root cause of this issue and possibly file for an escalation if they see fit.

I apologize that my efforts from the Community were unable to resolve this for you.

Quicken Anja

Hello @chk,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, please review and follow the troubleshooting instructions found in this support article regarding error OL-393.

I hope this helps! 

chk

No, it did not help at all. Just says "No Transaction to review" in the details. Downloads work ok but I'm unable to make bill payments. No reason why it's just stuck with "send" statue when done.

Quicken Anja

Thank you for the additional information.

Does it allow you to delete the payment after attempting to make it, or does it remain stuck (unable to delete) as well? Also, what area of the program are you initiating the payment to be sent from (account register, Online Center, Bills & Income tab, etc)?

Please, check back and let us know! Thank you.

chk

>> Does it allow you to delete the payment after attempting to make it, or does it remain stuck (unable to delete) as well?

Yes, I can delete it

>> Also, what area of the program are you initiating the payment to be sent from (account register, Online Center, Bills & Income tab, etc)?

I've tried all three methods again just now. Same issue.

Quicken Anja

@chk Thank you for the additional information.

If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).

1. Navigate to the File menu
2. Select File Operations
3. Copy...
4. Leave the presets as is and click OK
   
5. Wait for the copy procedure to complete
   
6. Select New Copy and click OK                                                                              
7. Once the newly copied file opens, navigate back to the File menu
   
8. Select File Operations
9. Validate and Repair...
10. Select Validate file
    
11. Click OK
12. Close the Data Log
    
13. Close Quicken (leave it closed for at least 5 secs)
14. Reopen Quicken and see if the issue persists.

You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

Follow the steps below to switch back to your original file:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!

chk

I tried validate, super validate and even starting with a brand-new fresh file.
The issue persists with the same exact symptoms.

Quicken Anja

@chk Thanks for the update and trying those steps, though I apologize that the issue continues to persist. 

Unfortunately, since the previous steps provided have failed thus far, at this point, I would recommend that you reach out to Quicken Support instead, for more extensive troubleshooting. Our support agents may need to collect and review your log files to investigate the root cause of this issue and possibly file for an escalation if they see fit.

I apologize that my efforts from the Community were unable to resolve this for you.