you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. It sounds like we may need to resync to the mobile and web so that we're able to get your account back up and running. I'll leave steps down below on how to do so.
Across the top select Edit > Preferences > Mobile & Web > Reset your cloud data.
Once you've done this you should be able to get your account back up and running on mobile. If you're not able to let us know and we'll see what we can do next.
Tim Reichwein said: