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More OL-220 errors - Institution Edward Jones

oldshellback

Beginning 2/24, none of my Edward Jones accounts will update via one step update. They all return the error code above.
Ihave a partial work around which is to reset the account (doesn't always word) and then try via the online center.
I get a message stating that the last instructions did not process, and it sometimes takes 2 tries to get it to work.
I do not know if anything changed at edward jone, but i see that other institutions have had the same issue.

thanks

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Accepted answers

splasher

POSSIBLE SOLUTION:

I finally came up with something to try which has worked for me the two days after doing it:

Make a backup of your Quicken data file to revert to if this does not work
Sign on to the Edward Jones website to ensure that their security knows your IP address
Deactivate One Step Update (OSU) for all of your Edward Jones accounts
Edit the account from the Account List (Tools menu), then select the Online services tab
Re-activate all of the EJ accounts for OSU (opposite of #3 above) and LINK (not add) the account to the existing accounts in Quicken
If it all works, you should get a download at that time and if it is truly successful, it will work again tomorrow without dong anything but doing a OSU in Quicken.

If none of this works for you, just restore the backup you made and you will be exactly back where you were when you began.

All comments

Marcia J.

Having the same problem. Error OL-220-A

splasher

Known issue:

https://community.quicken.com/discussion/7889282/edward-jones-ol-220-a-error#latest

https://community.quicken.com/discussion/comment/20159749/#Comment_20159749

Call EJ and don't settle for Tier 1 support.

splasher

POSSIBLE SOLUTION:

I finally came up with something to try which has worked for me the two days after doing it:

Make a backup of your Quicken data file to revert to if this does not work
Sign on to the Edward Jones website to ensure that their security knows your IP address
Deactivate One Step Update (OSU) for all of your Edward Jones accounts
Edit the account from the Account List (Tools menu), then select the Online services tab
Re-activate all of the EJ accounts for OSU (opposite of #3 above) and LINK (not add) the account to the existing accounts in Quicken
If it all works, you should get a download at that time and if it is truly successful, it will work again tomorrow without dong anything but doing a OSU in Quicken.

If none of this works for you, just restore the backup you made and you will be exactly back where you were when you began.

splasher

5 days of successfully downloading from Edward Jones since I did the de-activate/re-activate of the accounts as described above at: https://community.quicken.com/discussion/comment/20163343/#Comment_20163343

mlweigand

I've been having trouble for weeks with downloading my Edward Jones accounts. I've deleted them and started over and still have problems. I get the OL-220A error message no matter what I try. I am beginning to hate the new Quicken because ever since it went to a "subscription" based program I've had one problem after another.

wpenney

Same problem, deactivated accounts and it did download, but will not work after initial download after deactivation/ reactivation. Problem for about 7 days now.

splasher

Try logging into the EJ website BEFORE running Quicken to see if that helps.