transactions already reconciled re-appearing in download

jimaikins
jimaikins Member ✭✭✭
in Download, Add/Update Accounts (Windows)
Since the last product update, every time I do a one-step update, over a year's worth of utility bills re-appear in one of my credit card accounts as un-reconciled transactions. It is only one payee, and it happens every time. I have to go back and check them all off again to complete the account reconciliation process. I have run all of the relevant file utilities to no avail.
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Best Answer

  • jimaikins
    jimaikins Member ✭✭✭
    Answer ✓
    Following up: the problem WAS with the year-end copy function. For some reason, that process "insisted" on retaining these select transactions, even though they were well outside of the date range that I wanted to preserve in my new file. The solution was to delete and re-enter them all again as reconciled transactions. The one-step update process no longer re-inserts them, and my account has the correct balance.

Answers

  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭

    Hello @jimaikins

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

    Thanks,

    Quicken Francisco


  • jimaikins
    jimaikins Member ✭✭✭
    I will try this, but I did a little more exploring. In addition to having recently downloaded the most recent version of Quicken…I also did a Year-End Copy.
    I believe the Year-End Copy is what corrupted my file as the “phantom transactions” (the previously reconciled ones that reappear – unreconciled – with each One Step Update) are all “too old” to be in my new file.
  • jimaikins
    jimaikins Member ✭✭✭
    Answer ✓
    Following up: the problem WAS with the year-end copy function. For some reason, that process "insisted" on retaining these select transactions, even though they were well outside of the date range that I wanted to preserve in my new file. The solution was to delete and re-enter them all again as reconciled transactions. The one-step update process no longer re-inserts them, and my account has the correct balance.
  • dougval
    dougval Quicken Windows Subscription Member
    have the same issue as stated above about one step update downloading already reconciled transactions,,,been going on for months...just been manually doing everything and now when i do go to reconcile it states that there are no uncleared or cleared transactions??? so i manually reconcile...whats the point of this
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited February 2022
    Hello @dougval

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response. 

    At this time I would recommend contacting support directly for advanced troubleshooting steps. 
     

    Quicken Care has the tools to review and research this issue further. 

    Thank you, 
     

    -Quicken Tyka 

    ~~~***~~~
  • Roros
    Roros Quicken Windows Other Member
    I also have been having problem with one step update since last software update--downloading already reconciled transactions and entering into account requiring manual correction after each download. Any idea when this may be addressed. I have been using Quicken for over 30 years--both the problem and lack of response are unacceptable.

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