transactions already reconciled re-appearing in download

Since the last product update, every time I do a one-step update, over a year's worth of utility bills re-appear in one of my credit card accounts as un-reconciled transactions. It is only one payee, and it happens every time. I have to go back and check them all off again to complete the account reconciliation process. I have run all of the relevant file utilities to no avail.
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Best Answer

  • jimaikins
    jimaikins Member ✭✭
    Accepted Answer
    Following up: the problem WAS with the year-end copy function. For some reason, that process "insisted" on retaining these select transactions, even though they were well outside of the date range that I wanted to preserve in my new file. The solution was to delete and re-enter them all again as reconciled transactions. The one-step update process no longer re-inserts them, and my account has the correct balance.

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @jimaikins

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

    Thanks,

    Quicken Francisco


  • jimaikins
    jimaikins Member ✭✭
    I will try this, but I did a little more exploring. In addition to having recently downloaded the most recent version of Quicken…I also did a Year-End Copy.
    I believe the Year-End Copy is what corrupted my file as the “phantom transactions” (the previously reconciled ones that reappear – unreconciled – with each One Step Update) are all “too old” to be in my new file.
  • jimaikins
    jimaikins Member ✭✭
    Accepted Answer
    Following up: the problem WAS with the year-end copy function. For some reason, that process "insisted" on retaining these select transactions, even though they were well outside of the date range that I wanted to preserve in my new file. The solution was to delete and re-enter them all again as reconciled transactions. The one-step update process no longer re-inserts them, and my account has the correct balance.
  • dougval
    dougval Member
    have the same issue as stated above about one step update downloading already reconciled transactions,,,been going on for months...just been manually doing everything and now when i do go to reconcile it states that there are no uncleared or cleared transactions??? so i manually reconcile...whats the point of this
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @dougval

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response. 

    At this time I would recommend contacting support directly for advanced troubleshooting steps. 
     

    Quicken Care has the tools to review and research this issue further. 

    Thank you, 
     

    -Quicken Tyka 

    ~~~***~~~
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