Unable to Download Transactions

System

This discussion was created from comments split from: Comenity Bank Westgate Mastercard.

jrw78

Why is Westgate Mastercard issued by Comenity Bank no longer showing up on the list of cards with downloadable transactions? This change happened February 9 or 11. Before then I was able to download transactions with no problem.

Quicken Anja

Hello @jrw78,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

We will need some additional information in order to better assist you further.

Could you please provide which version of Quicken you have currently running?

• Help > About Quicken

Also, could you please provide which connection method you are using to connect (Express Web Connect or Direct Connect)? Is the account missing from the One Step Update list before running the update, or is it missing from the One Step Update Summary screen after running the update? And are you also unable to update the account individually through the Update Now option found in the Actions gear-icon on the top-right of the account register as well? Last, do you receive any error codes and/or messages when trying to connect (either through One Step Update or Update Now) that you could provide us with?

Please, check back and let us know! Thank you.